Serenity Hospice

Considering hospice for you or a loved one can be daunting. At Serenity Hospice, we understand and respect the emotional process of this decision and assist you to be at peace with your decision. Our staff of highly qualified physicians, nurses, hospice aides, social workers, chaplains and volunteers partner with patients, families, and personal physicians to ensure the process is comfortable and peaceful.

Serenity Hospice’s mission is to provide compassionate, quality care to patients with life-limiting illnesses. Our Care is individualized to ensure each patient’s physical, psychosocial, and spiritual needs are met throughout the end-of-life process. We respect the culture, values, and wishes of each patient.

Serenity Hospice provides ethical care to maintain dignity, improve quality of life, and allow peaceful passing in familiar surroundings.

Bereavement Support for Families

Hospice care provides psychosocial, emotional, and spiritual support to families during the difficult transition that occurs after the death of a loved one. Bereavement services are provided for at least 13 months after the passing of your loved one. Our Bereavement Coordinator will collaborate with our social workers and chaplains to develop a bereavement plan of care to meet your individualized needs.

Frequently Asked Questions

Who is eligible for hospice care?
Any person with an advanced that a physician can certify has a prognosis of less than six months may qualify for hospice services. Typical qualifying advanced illness include, but are not limited to cancer, heart failure, pulmonary disease, stroke, renal disease, liver disease, Alzheimer’s Disease, and Parkinson’s Disease.
How is eligibility determined?

Your physician and the hospice medical director use specific guidelines to determine prognosis. These guidelines, called Local Coverage Determinations (LCDs), were developed by Centers for Medicare and Medicaid, and are reviewed annually.

How is hospice care paid for?

The Centers for Medicare and Medicaid developed the hospice benefit for anyone who is eligible for Medicare Part A. In addition, Medicaid and Private Insurances also provide coverage for hospice services. Each insurer may have their own criteria and coverage levels. Serenity Hospice is Certified by the Centers for Medicare and Medicaid to provide hospice services. Admission to hospice is based on eligibility and not ability to pay.

Where is hospice provided?

Hospice care is provided in the patient’s residence of choice. This includes private residences, skilled nursing facilities, assisted living residences, rest homes and others. Serenity Hospice currently serves Suffolk, Middlesex, Norfolk, and Essex counties and some areas of Bristol, Plymouth, and Worcester counties.

Serenity Care Team

Nurses, social workers, hospice aides, chaplains, volunteers, bereavement counselors, and the management staff at Serenity hospice work together to provide a dynamic and holistic interdisciplinary team to serve patients, families, caregivers, and other significant others.

Hospice is patient centered and patient directed. An interdisciplinary approach is utilized to meet the complicated needs of patients and families. The interdisciplinary team will collaborate with the patient, their loved ones, primary caregivers, and primary care physicians to develop an individualized plan of care based on patient needs and goals. The hospice team will assist the primary caregiver to provide direct care to the patient in their residence of choice.
Hospice Medical Director
The Hospice Medical Director provides oversight and direction to the hospice team in the care planning process. They work closely with the patient’s primary care physician and the hospice RN Case Manager to ensure that the care that is provided meets the patient’s ongoing needs.
Attending Physicians

Each patient has the right to choose their own primary care physician. These physicians continue to play a key role in the care of the hospice patient. The RN Case Manager will communicate with the primary care physician on a regular basis to ensure they are aware of any changes in the patient’s needs or condition. The primary care physician will continue to prescribe medications and approve changes to the plan of care.

Hospice Registered Nurses

A Registered Nurse Case manager is assigned to each hospice patient. This nurse will coordinate all care with other disciplines, provide skilled nursing visits, supervise hospice aide visits, and provide support and teaching to the patient’s primary care giver. The frequency of nursing visits may change during the hospice admission to ensure that symptoms are well-controlled. In addition to the RN Case Manager, other staff nurses are available to assist in patient care. If needs arise after regular office hours, our staff of dedicated on-call nurses are available to provide telephone advice and in person visits if needs occur.

Social Workers

Hospice Social workers are available to patients and their caregivers to assist with the emotional and psychosocial challenges of serious illness. They can assist in the explanation of advance directives, provide referrals to community resources, and provide counseling as needed.


Our non-denominational hospice chaplains provide spiritual care to any patients who request this service. Chaplains are available to visit both people of all faiths and those who do not follow any faith. They can assist with spiritual matters such as fear, loss, forgiveness, anger, or grief. The hospice chaplain can also assist to arrange a visit from local rabbi, priest, or minister at the request of the patient.

Hospice Aides
Hospice aides provide personal care under the supervision of the RN case manager. They follow a plan of care developed by the registered nurse to ensure the patient’s unique needs are met.
Hospice volunteers provide a variety of services to support patients and their families. These caring men and women are members of the community who provide an extra level of support to hospice patients. Serenity provides a comprehensive orientation program for our volunteers. All volunteer care and training is supervised by our Volunteer Coordinator.
A registered dietician is available to provide dietary consultation to patients, families, and the interdisciplinary team.

Volunteer Opportunities

Volunteers do not need to possess special talents. Only a desire to make a difference in people’s lives is needed!

Volunteers are typically residents living in the areas we serve. They may include retirees, college students, and others. Volunteers can range in age from teens to senior citizens. The volunteers at Serenity Hospice contribute to the emotional and spiritual support our team provides. Our volunteers are a valuable part of the Serenity Hospice Interdisciplinary team and demonstrate a deep commitment to the hospice philosophy of maintaining comfort.
Volunteers assist patients and their families in variety of ways, including but not limited to:
  • Reading to patients
  • Sitting quietly and providing presence
  • Assistance with errands, shopping, and other domestic tasks
  • Administrative assistance in the hospice office

Why volunteer?

Hospice volunteers report they are drawn to volunteering by the desire to give back to their community. They soon find that the spiritual and emotional rewards they receive by volunteering far outweigh the time and caring they contribute. Volunteers gain satisfaction through the positive impact they provide to the lives of our hospice patients.

How do I become a Serenity Hospice volunteer?

Please call or email today to learn more about how you can join our team. You can make a difference in the lives of our hospice patients!

"They are like a burst of sunshine."

I am at total peace with my decision for using Serenity Hospice. The nursing care provided is wonderful! They are like a burst of sunshine. I am so lucky to have them!

– WF, Westford MA

Contact Us

Please call us at 978-890-3090 or email us using the form below.

Contact Serenity Hospice

Contact Serenity Hospice